Return & Exchange Policy

Return & Exchange Policy

We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.

We are 100% sure that you will love your Twinsetter ProLuxe purchases. But in the unlikely event you have any issues with your order please email us via within 48hrs of receiving your items for eligibility & conditions.

We will provide you with an exchange or store credit for items only where: items are in sellable condition, in their original packaging with all tags still intact;

Items have not been worn, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt.

Note we only offer exchange or store credit

If you have received an incorrect or faulty item in your order we sincerely apologize, we have strict quality assurance techniques to ensure this does not happen.

If this is the case simply send images of the incorrect/faulty items to and we will resolve the matter for you urgently.

Shipping costs are non-refundable or eligible for store credit

*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

If you have any questions or queries please contact our dedicated customer service team via with your inquiry and they will assist you further.